FAQs

Book an appointment with Optimum Counseling Services

    • How do I set an appointment? You have two (2) options:
      • First, you can click on the button above and another window will open. This is the scheduling page. Once you are on this page 1) select a service, 2) select your provider, 3) select a date, 4) select a start time,  5) enter your information, and 6) click Book Appointment. You will receive an email confirming your appointment. Use this as a reminder.
      • Second,  you can call (812) 584-6912. If I am unavailable to talk right away, leave a message and we will get back with you within the hour or as soon as possible. I see clients all day so I can’t always answer the phone right away. I will return your call, get some preliminary information from you, set up your intake / assessment, and walk you through what your first visit will be like.
      • You will be directed to our website where you may download our intake paperwork, complete it, and bring it to your intake session. Once you complete your intake, you have several options for making appointments including:
        • in the office after a session
        • by phone
        • booking through our website.
      • This first session is for assessment, diagnosis, and treatment planning, so plan for a working session rather than a time where all your issues will be heard and solved. We will work together to develop a plan for how to move forward getting the most out of our time together.
  • Do you take insurance and payment? Currently, we are not on any insurance panels. Our current methods of payment include cash or check, Fees are set at a fair and reasonable rate. Returned check fees are $25. Payment is due before any service is provided. We will not “bill” anyone for services. Services will not be provided if you show up without payment and a missed appointment fee will be charged which will have to be settled before or at the next appointment. 
  • What is your background / training? Jeffrey A. Craven, M.A., LMHC, LPCC is a clinical member of the American Counseling Association and the Association for Spiritual, Ethical and Religious Values in Counseling. He received his Bachelor’s Degree from The Univeristy of Evansville, Evansville, IN and his Master’s Degree from Amberton University in Garland, TX. Currently, Jeff Studies psychology in a doctoral program at California Southern University. He began clinical practice in 1991. He is licensed as a Mental Health Counselor within the State of Indiana (License No. 39002140A) and as a Licensed Professional Clinical Counselor in the State of Ohio (License No. 1300031E).
  • What is your philosophy? Jeff’s approach to counseling, while primarily cognitive-behavioral, is done with a trauma-informed focus. These treatment options are generally short-term lasting 12-24 sessions. Jeff believes that hope and the therapeutic relationship are keys to change. It has been said he has a gift for helping people find hope in a short time.